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In order to guarantee the correct development of the educational experience and the respect for the rest of the students and staff values, Alcalingua applies this mandatory regulation. The document is available for consultation and downloading on the website.


1. Administrative matters

1.1. Dates and prices

The specific dates and prices for the aforementioned courses will be those that appear in the official Alcalingua website: www.alcalingua.com.

Program will be considered as the sum of all the courses contracted and paid by the student (intensive, quarterly and annual, etc.); this will be taken into account when applying the cancellation policy.

1.2. Registration deadline

Registration deadline in Alcalingua courses will be:

  • 7 days before the course starts in case of accommodation booking.
  • 1 day if the accommodation booking is not necessary.
  • In case of visa and consular proceedings, Spanish Embassy will stablish the time to complete the process.

Students will start the program on the indicated dates, both for the level test and the courses themselves. Those who wish to begin on a date outside the set calendar will be subject to availability. Under no circumstances, course prices will be changed.

1.3. The price of regular courses includes

Enrollment in regular courses includes:

  • Student textbook and exercise booklet
  • Guided tour of the city of Alcalá
  • Language level examination
  • The diploma expedition
  • A student ID card that enables the use of all University facilities, including access to libraries and computer labs
  • Mandatory health insurance

1.4. Visa and Residence Authorization Procedures

Those students who need to ask for student visa (D type) in the Spanish Embassy will need an admission letter from the Universidad de Alcalá, which will be remitted as soon as the student makes the full payment of the course fees.

The document will certify student’s personal details, passport number and the period of study in Alcalingua as well as the accommodation address.

Therefore, the reserved and paid period will appear on the official certificate issued by Alcalingua in order to start consular procedures.

1.5. Reimbursement

Alcalingua will discount 10%, (procedures fees), of the received payment in the case that the student visa is denied by diplomatic or consular officials. Prior to such reimbursement, the following documentation must be presented:

  • Original document of the rejection issued by the Embassy or Consulate.
  • Original documents sent by Alcalingua Universidad de Alcalá.

There will be no other cause for reimbursement, under any circumstances

1.6. Cancellation Policy

If the student decides to cancel the program once the registration fee has been paid, Alcalingua shall apply one of the following criteria regarding reimbursement:

  • 70% reimbursement if the program is cancelled more than 30 days prior to class start date.
  • 50% reimbursement if the program is cancelled 30 days or less prior to class start date.

No reimbursement will be made once the program applied for has started. In that case, if consular procedures are involved, the Spanish Embassy will be immediately notified in order to refuse a visa request.

1.7. Expulsion from the center

A student may be expelled from the center, and consequently the current signed contract dismissed, if their performance is inadequate:

  • The student causes mental or physical harm to classmates, teachers, other school staff, host family, university residences staff or anyone else.
  • The student causes any physical damage in the building, in the accommodation arranged by Alcalingua or any place the student could visit during the stay in the school.
  • The student publicly exhibits racist, sexist or violent attitudes.
  • The student uses repeatedly inappropriately the services provided by Alcalingua.
  • The student is involved in legal problems with the Spanish authorities, caused during the period of study in Alcalingua.

In these cases, no amount will be refunded to the student. The cost of repatriation, payment of damages, if any, and legal assistance, if required, are responsibility of the student. Alcalingua will not take responsibility for any economic charge derived from the breach of the regulations.

1.8. Accommodation cancellation policy

Minimum stay of 3 months (excepting intensive courses) will be required. In case of cancellation by the student, without justifiable and proved cause, a penalty of one month's price will be applied. Any change or cancellation must be notified one month in advance; otherwise, no refund will be made

These conditions affect all types of accommodation services processed through University of Alcalá Alcalingua.


2. Health insurance

All the students of the regular courses (Language or Language and Culture) must contract the medical insurance offered by the University of Alcalá to be able to run the courses. The prices of the Language and Language and Culture courses include this medical insurance for the study period contracted.


3. Academic issues

3.1. Spanish levels

Alcalingua offers all levels stablished in the Common European Framework of Reference. From initial to superior.

Until the level test is carried out, first day of the course, Alcalingua cannot guarantee that the minimum number of eight students will be reached for a group to open. If not extended, the center will offer alternative solutions. In case the student does not agree any of them, Alcalingua would refund the amount of the course.

3.2. Level test

The level test is the instrument that Alcalingua uses to place students at the appropriate level and thus guarantee maximum use of the course, making it an exam that every student must apply.

The level test will be done on arrival at the center, regardless of the number of courses in which the student has enrolled. The test cannot be repeated.

In case of being dissatisfied with the level obtained in the test, the student should communicate to Academic Coordination Service.

3.3. Shift changes

Alcalingua will assign student shifts (morning or afternoon) according to their academic planning needs.

Those students who contract more than one course should take into account that their shift may change from one course to another.

Only those students studying at UAH (University Schools) may request a change of schedule. Registration voucher will be required by the center.

3.4. The teaching material

Alcalingua will deliver the teaching material in the first week of the course. In addition, the student will be provided with the keys to access the Virtual Classroom.

The Virtual Classroom is the resource center, created by the teachers, to share the work material with their groups. This platform includes the portfolio activities, the dossiers for the culture classes and the information on extra-academic activities.

It is compulsory to bring all the teaching material to the classes, either in paper or in digital format.

3.5. Mobile phones and electronic devices

The use of mobiles, tablets, etc. is not allowed during classes, unless the activity suggested by the teacher expressly includes it.

3.6. Extra academic activities

These activities, designed to be carried out as a complement to regular courses, are designed to enhance immersion and actively contribute to learning the Spanish language and culture.

All information on extra-academic activities is on the center's website: ww.alcalingua.com.

3.7. The evaluation

Alcalingua courses are structured in accordance with the European Credit Transfer and Accumulation System (ECTS) proposed by the European Higher Education Area (EHEA), which is a measure of the time spent by students in acquiring the competences defined in the curriculum. These credits not only reflect classroom attendance and participation, but also the time spent in individual study, completing set work and taking part in cultural and social activities included in the programme, etc.

In the Language course (Language and communication and Oral and written skills) each student will have their own portfolio (Portfolio) that must include all their work for the course.

The final grade will be based on the following elements:

  • Continuous work: 35%
  • Attendance and participation: 25%
  • Partial exam: 20%
  • Final exam: 20%

The Alcalingua-UAH evaluation scale is as follows (ECTS rating. Spanish rating):

  • A+: Matrícula de Honor. 10.
  • A: Sobresaliente. 10; 9,5; 9.
  • B: Notable. 8,5; 8.
  • C: Notable. 7,5; 7.
  • D: Aprobado. 6,5; 6. 5,5; 5.
  • F: Suspenso. 4,5; 4; 3,5; 3; 2,5; 2; 1,5; 1; 0,5; 0.
  • Abs: No presentado. 0.

In the Culture courses, in general, the subjects are evaluated through oral presentations and / or written works on any of the topics covered during the course. It is up to the teacher to decide whether to take a test or final exam.

3.8. Complaints

In the case of complaint related to the grades obtained, student must communicate to Academic Coordination.

3.9. Certificates and diplomas

At the end of the course, as long as the attendance has been completed, Alcalingua University of Alcalá legal diploma will be provided, containing: student's information, name of the course, level, and number of hours completed and date.

In addition, a grade certificate will be delivered, which is the official document for the recognition of credits by the Universities.

3.10. Attendance and delays

The maximum number of unexcused absences may not exceed 10% of the hours of each of the subjects. Otherwise the right to evaluation, obtaining a certificate and the transcript will be lost.

Any absence must be communicated and duly justified (with the appropriate official documents) to the teachers. They will indicate the procedure to follow.

If the student is more than 10 minutes late to class, the teacher may count it as an unexcused absence.

3.11. Cancellations

Once the course or program has started, no subject can be canceled.


4. Accommodation

4.1. Accommodation with a host family

  • In the family environment, Spanish is the only language that should be spoken. Moreover, family members will be Spanish native speakers. 
  • Payment of services should be done directly through Alcalingua.
  • A student can request a change of host family if living together is clearly unviable. A family can do the same by requesting that the student not live in their house anymore.
  • Laundry and ironing services are included in the established price.
  • Students should have a set of keys to the residence and should be free to enter and leave the residence as long as it doesn’t disturb the family environment.
  • Families should have the student’s room ready the day that the student arrives.
  • The student’s bedroom should have as minimum a bed (with sheets, blankets, etc.), a closet, and a desk. The family should take care of cleaning the room. Likewise, the student is obliged to keep their room organized and not to cause any damage.
  • On the days that they go on trips, students on full - board should receive a packed lunch (sandwiches, fruit ...) from their family.
  • Students need to let their families know at least one week in advance if they are going on a trip lasting more than 3 days.
  • Students should inform the family of the type of medical insurance they have as well as any illness, allergy, etc. that they suffer from so that the family can act accordingly.
  • The family will offer the student a free Internet connection, preferably via Wi-Fi.

4.1.1. Rules for staying with a family

The coexistence between students and host families should be based on mutual respect and tolerance. Students should be familiar with and respect, as far as possible, the customs of each family, for example the schedule of meals. Families should let the student know about these customs from the first day:

  • At least one of the members of the family should pick up and spend the first day with the student that is going to live in their residence. The objective is to ensure that the student isn’t alone upon their arrival to Alcalá de Henares.
  • Students can cook for themselves only if the family agrees with it.
  • Students have freedom to come and go at any time at home as long as the coexistence is not altered. The student must respect meal times and families will adapt these to the student's academic schedule; the student will notify the family, in sufficient time, their absence to any of the meals, possible excursions in which they will participate, trips, etc.
  • Students should pay attention to their personal hygiene, paying special attention not to waste water, especially hot water, and they should help to keep the house organized and clean.
  • The host families should keep the house in perfect condition and should provide the student with the appropriate means to maintain cleanliness.
  • The student will be able to receive their mail in the family residence, but they won’t have the right to the mailbox key.
  • The use of the telephone depends on the conditions set by the family. The student cannot use it without the expressed authorization of the family.

4.1.2. Specific policies for vegetarian students living with a host family

The family should be familiar with the type of vegetarian the student is from the beginning.

The student should indicate to the family the foods that they like to eat as a vegetarian.

The price of accommodation with a family for vegetarian foreign students should be the same as that of non - vegetarian students.

4.1.3. Specific policy for diabetic students living with a host family

The family should be informed from the beginning about the diabetic condition of the student as well as the medication and materials they use. Insulin should be kept away from high temperatures.

The student should indicate to the family what kind of specific food they need to eat for their diabetic condition.

The price of accommodation with a family for diabetic foreign students should be the same as that for non - diabetic students.

The family should ventilate the residence well, avoiding an excess of air and poor ventilation

4.1.4. Specific policy for celiac students living with a host family

When a student suffers from intolerance to specific foods or suffers from an illness, the family is obliged to supply specific menus appropriate to the relevant condition, provided that the student informs the family about the foods they cannot eat.

Students need to cover the cost of the food products if their value exceeds the normal price for the same products in the grocery store. In order to do that, the family needs to let the student know beforehand what the extra charges for the products are and then the student can agree with the purchase.

Gluten is a protein present in cereals such as wheat, barley, rye, triticale (a mix between wheat and rye), and oats. The family should never provide food products that contain these ingredients to the student.

4.2. Accommodation in University Residences

Places are limited. Sending the request does not guarantee the booking.

The residence stay will be contracted, necessarily, for periods identical to the selected program. Full and prior payment will be required to reserve a place.

Alcalingua will not be responsible for the loss or damage of personal belongings deposited in the University Residences or their facilities.

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