2.1. The price of regular courses includes
Enrollment in regular courses includes:
- Student textbook and exercise booklet
- Guided tour of the city of Alcalá
- Language level examination
- The diploma expedition
- A student ID card that enables the use of all University facilities, including access to libraries and computer labs
- Mandatory health insurance
2.2. Reimbursement
Alcalingua will discount 10%, (procedures fees), of the received payment in the case that the student visa is denied by diplomatic or consular officials. Prior to such reimbursement, the following documentation must be presented:
- Original document of the rejection issued by the Embassy or Consulate.
- Original documents sent by Alcalingua Universidad de Alcalá.
There will be no other cause for reimbursement, under any circumstances
2.3. Cancellation Policy
If the student decides to cancel the program once the registration fee has been paid, Alcalingua shall apply one of the following criteria regarding reimbursement:
- 70% reimbursement if the program is cancelled more than 30 days prior to class start date.
- 50% reimbursement if the program is cancelled 30 days or less prior to class start date.
No reimbursement will be made once the program applied for has started. In that case, if consular procedures are involved, the Spanish Embassy will be immediately notified in order to refuse a visa request.
2.4. Accommodation cancellation policy
Minimum stay of 3 months (excepting intensive courses) will be required. In case of cancellation by the student, without justifiable and proved cause, a penalty of one month's price will be applied. Any change or cancellation must be notified one month in advance; otherwise, no refund will be made
These conditions affect all types of accommodation services processed through University of Alcalá Alcalingua.
4.2.1. Accommodation conditions - CRUSA
Minimum stay of 3 months (excepting intensive courses).
The cancellation of the services will cost some expenses:
- 50% of the amount of the stay, or 1 monthly payment, if canceled 30 to 20 days before arrival.
- 75% of the amount of the stay, or 2 monthly payments, if canceled from 20 to 5 days before arrival.
- 100% of the amount of the stay, if canceled from 5 days before arrival.
In case of arrival at the residence later than the reservation dates, no change will be made to the dates of the reservation. The departure date will remain the same, not having the right to get the reimburse of those days you could not use the room.
Date changes in the reservation will be accepted when they are notified at least 30 days before the booking reservation. In case you want to make a change in the dates with less than 30 days in advance, the cancellation policy will be applied, unless expressly justified due to problems with the visa.
2.5. Cancellations
Once the course or program has started, no subject can be canceled.
2.6. Refund for academic reasons
Until the level test is carried out, first day of the course, Alcalingua cannot guarantee that the minimum number of eight students will be reached for a group to open. If not extended, the center will offer alternative solutions. In case the student does not agree any of them, Alcalingua would refund the amount of the course.
